hi coy gals, use code COY15 for 15% off your ENTIRE ORDER✧*:・゚
hi coy gals, use code COY15 for 15% off your ENTIRE ORDER✧*:・゚
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Frequently Asked Questions

welcome to our FAQ page :)

Orders

If any changes are desired or you would like to cancel your order, please contact us as soon as possible. Changes can be made before the order ships from our facility. If your order has already been processed/shipped, we will be unable to make any changes or cancellations.

Please contact us within 7 days of receiving your order and let us know what the problem is. If there is a damaged item, please email us a picture of the damage at coyandco.info@gmail.com.

We work hard to ensure all items sold are of the highest quality! However if you have a concern with a faulty, damaged item or wrong item, please email us at coyandco.info@gmail.com so we can urgently review the matter for you!

Products

Chat with us! We are happy to give more detailed information on our clothes or style advice.

We will always include them if available :)

Returns

COY & CO. has a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unwashed with the receipt or proof of purchase.

To initiate a return, simply send us a message on the "Contact Us" page or email us at coyandco.info@gmail.com. For return requests, make sure to include your name as well as your order number. If your return is accepted, you will receive instructions on how and where to send your package. Items sent back to us without requesting a return first, will not be accepted.

You can always contact us for any return questions at coyandco.info@gmail.com

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

We will issue a refund within 7 days of receiving and processing your returned order. Please remember that it can take up to 10 business days for your bank or credit card company to process and post the refund too.

Shipping

Once your order has been placed, you will receive an email with tracking information. If you sign up to become a coy gal member, you can log in and check the status of your order(s) at any time.